Returns & Refunds Policy

Refunds & Returns Policy

If you’re unhappy in any way with your order, please contact us by email to hello@heapsgoodspirits.com.au so that we can do our very best to make things right for you. Or you can notify us via our Heaps Good Spirits Facebook Page.

We use a specific Australia Post service that is designed for alcoholic beverage delivery, so we don’t have many issues at all regarding missing or damaged deliveries. But once your order arrives, be sure to check it right away for damage or missing items just in case.

If any product delivered is damaged (and due to no fault of you as the purchaser) please email us at hello@heapsgoodspirits.com.au within 3 days of receipt and also attach a photo of the damage. This will help us with our investigations of what’s gone wrong.

If there is a shortage in the delivery or the goods do not match those ordered, please notify us as soon as possible, but no later than 7 business days from receipt, so that we can fully investigate the situation.

We will aim to find a suitable remedy to the situation as quickly as we can. Failure to notify us by email at hello@heapsgoodspirits.com.au promptly after receiving the order may negate your right to free replacement or credit note for the amount of the affected purchase.

Heaps Good Spirits will only provide refunds when replacement product is no longer available (such as limited release products out of stock) and where credit note is not acceptable to the recipient.

Conditions above do not affect your statutory rights.